Friday, October 19, 2012

Do Justice, Love Kindness, Walk Humbly

A few weeks ago I booked a hotel room in a small town in Tennessee.  Cheri and I are attending a wedding there and it’s a long drive home, so we’re staying overnight.  I noticed yesterday as I reviewed my credit card charges that I was charged for the room last weekend, but the wedding is tomorrow.  Since I had booked the reservation directly with the front desk, I called the hotel to ask for an explanation.  To make a long story short, someone made a mistake and made the reservation for last weekend.  I had been charged for a “no-show”, and because of the error, I didn’t have a reservation for tomorrow night.  To make matters worse, the hotel was sold out because of two weddings in town, and the night clerk informed me that no rooms were available.

I’m usually a patient man but this really got under my skin.  What good does it do to call several weeks in advance for a reservation when somebody screws up and you’re left without a hotel room?  Even though the night clerk was apologetic, I wanted to vent my frustration.  I managed to hold back, and realized it wasn’t his mistake.  I decided to let him off the hook and call the hotel manager today.

I waited until late morning before I called.  The clerk from the night before answered my call and immediately transferred me to the manager.  The manager went right into a long explanation of why the error occurred, and apologized repeatedly.  I was prepared to insist the he find another hotel for me and pay for my room.  After all, I had done everything I was supposed to do and I deserved compensation!  But before I even broached the subject, I was convicted of my selfishness.  I listened to the manager explain a “computer glitch” that caused the error, and realized he was seeking mercy.  How many times have I made a mistake and been granted mercy?  More times than I can count!

As we were on the phone, he saw that someone had canceled their reservation and he booked the room for me.  Problem solved!  I realized I’ll probably seem him this weekend during our stay.  I’m glad I didn’t act like a jerk on the telephone.

Micah 6:8 “…And what does the Lord require of you but to do justice, to love kindness, and to walk humbly with your God?”

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