A few weeks ago I booked a hotel room in a small town in
Tennessee. Cheri and I are attending a wedding there and
it’s a long drive home, so we’re staying overnight. I noticed yesterday as I reviewed my credit
card charges that I was charged for the room last weekend, but the wedding is
tomorrow. Since I had booked the
reservation directly with the front desk, I called the hotel to ask for an
explanation. To make a long story short,
someone made a mistake and made the reservation for last weekend. I had been charged for a “no-show”, and
because of the error, I didn’t have a reservation for tomorrow night. To make matters worse, the hotel was sold out
because of two weddings in town, and the night clerk informed me that no rooms
I’m usually a patient man but this really got under my skin. What good does it do to call several weeks in advance for a reservation when somebody screws up and you’re left without a hotel room? Even though the night clerk was apologetic, I wanted to vent my frustration. I managed to hold back, and realized it wasn’t his mistake. I decided to let him off the hook and call the hotel manager today.
I waited until late morning before I called. The clerk from the night before answered my call and immediately transferred me to the manager. The manager went right into a long explanation of why the error occurred, and apologized repeatedly. I was prepared to insist the he find another hotel for me and pay for my room. After all, I had done everything I was supposed to do and I deserved compensation! But before I even broached the subject, I was convicted of my selfishness. I listened to the manager explain a “computer glitch” that caused the error, and realized he was seeking mercy. How many times have I made a mistake and been granted mercy? More times than I can count!
As we were on the phone, he saw that someone had canceled their reservation and he booked the room for me. Problem solved! I realized I’ll probably seem him this weekend during our stay. I’m glad I didn’t act like a jerk on the telephone.
Micah 6:8 “…And what does the Lord require of you but to do justice, to love kindness, and to walk humbly with your God?”
Post a Comment